Outlet Support & FAQs

Delivery

Where do you ship to?

We currently ship to anywhere in the UK! Keep an eye out for us branching out further...

How much does delivery cost?

Shipping is free to the UK for all of our products.

How long does delivery take?

We ship all of our products with Royal Mail Tracked48 and they typically take 2-5 days to arrive from the point that we post them. You will receive an email once it is on its way!

Can I update my address?

Absolutely! If you need to change your delivery or billing address, just contact us here as immediately and we will be happy to help.

Payments

What payment methods do you accept?

We accept most major credit/debit cards and PayPal.

Returns

What happens if I haven't received my order?

If you haven't received your order within a reasonable time frame, get in touch with us here and we will be more than happy to help track it down.

My item has arrived damaged. What should I do?

Oh no! We understand that damages can happen with fragile items. Please take some images of the damage (both the product and outer packaging), then contact us here or email help@wikk.co.uk and we will arrange a replacement for you as soon as possible. Do not send back any damaged items without first contacting us.

I'd like to return my items, how do I do that?

We operate a 14 day return policy for one-time purchases. To be eligible for a refund, you will need to send your item(s) back to us in the same condition that you received it, unused, and in the original packaging.

You are responsible for covering the cost of return shipping. We recommend using a tracked service, as we cannot guarantee receipt of your returned item. This does not affect your statutory rights, including the right to return faulty goods.

If you wish to start a return, please contact us here or email help@wikk.co.uk within 14 days of receiving your item(s) and we will provide the necessary instructions. Any items returned to us without contacting us will not be accepted.

You can contact us using the methods above if you have any further questions.